Care home improves standards to approval of health regulator

SHAW Side Care Home has received a “good” grading across all five inspection areas by the Care Quality Commission.
The home on Oldham Road was inspected by the independent regulator health and social care services in England between October 24-26, 2017.

Shawside Care Home

The inspection report has recently been published showing ‘good’ marks for:
• Safe service
• Effective service
• Caring service
• Responsive service
• Well-led service
When previously inspected in March 2016 the home, then managed by Bupa Care Homes (CFH Care) Limited, received a “requires improvement’ across four of the five inspection criteria.
The only ‘good’ grading was for its responsive service.
But 18 months later the home’s systems have passed with flying colours. It is now managed by HC-One Oval Limited.
Shaw Side provides 24-hour residential and nursing care for up to 150 service users in five separate units or ‘houses’.
The CQC report says: “We saw that staff received an induction when they commenced work.
“Sufficient training was provided and staff were supported and supervised.
“The service used the local authority safeguarding procedures to report any safeguarding concerns.
“Staff had been trained in safeguarding topics and were aware of their responsibilities to report any possible abuse.
“Recruitment procedures were robust and ensured new staff should be safe to work with vulnerable adults.
“The administration of medicines was safe. Staff had been trained in the administration of medicines and had up to date policies and procedures to follow.
“The home was clean, tidy and did not contain any offensive odours. The environment was maintained at a good level and homely in character.
“There were systems in place to prevent the spread of infection.
“Staff were trained in infection control and provided with the necessary equipment and hand washing facilities. This helped to protect the health and welfare of staff and people who used the service.
“Electrical and gas appliances were serviced regularly. Each person had a personal emergency evacuation plan (PEEP) and there was a business plan for any unforeseen emergencies.
“People were encouraged to eat and drink to ensure they were hydrated and well fed.
“New staff received induction training to provide them with the skills to care for people. Supervision sessions gave staff the opportunity to discuss their work and ask for any training they felt necessary. “
The report continues: “We observed there were good interactions between staff and people who used the service.
“People told us staff were kind and caring.
“We saw from our observations of staff and records that people who used the service were given choices in many aspects of their lives and helped to remain independent where possible.
“We saw that the quality of care plans gave staff sufficient information to look after people accommodated at the care home and they were regularly reviewed.
“Plans of care contained people’s personal preferences so they could be treated as individuals.
“We saw visitors were welcomed into the home and people could see their visitors in private if they wished.
“Activities were provided which were suitable to the age and gender of people who used the service.
“Staff, relatives and people who used the service said the home was well-led and the manager was approachable.”

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